عايز شغل

•Analyzes customer reported problems and reports to appropriate channels problem areas in products.

•Delivers technical training to newly hired support staff and new hires in other departments who might require product training.

•Assists other departments within organization to prepare product descriptions manuals and technical publications.

•Collects and analyzes business and accounting requirements.

•Works with development department in testing and implementing new product features recommended structures and throughout.

•Recommends new strategies and programs for customer support and satisfaction.

•Loads company's software products onto computers and networks at customer site.

•Implements and support Software operates ERP system modules and support ERP users.

•Analyzes business process design and implement business cycles and workflows.

•Responds to client inquiries concerning product operation and diagnoses system hardware software and operator problems.
•Instructs users on use of software products and manuals.

•Recommends or performs minor remedial actions at customer side to correct problems related to software operation.

•Coordinates activities with help desk network services or other information systems groups.

•Provides updates status and completion information to manager problem request tracking system andor users via voice mail email or inperson communication.

•Refers major hardwaresoftware problems to service personneldevelopment department for correction.

•Responsible for customer's smooth operation on company products.

•Aids customer in implementation issues and final results verification through continuously revising and adjusting customer business processes data inputs management reporting requirements and system usage.
•Acts as a liaison between technical department and customers using the software in regards to system effectiveness modification requests performance issues new applications etc.