عايز شغل

Jun 5th 2012, 17:35

Soft Skills

 Excellent Verbal and Written Communication Skills in both Arabic and English
 Good Customer Handling Skills
 Good Analytical skills
 High level of integrity, confidentiality, punctuality including cultural adaptability and sensitivity

Role

 Attend all type of IT Support Calls from users
 Incident investigation, diagnosis and resolution
 Detection of possible problems and notification to the problem management
 Liaison with vendors and other support/service providers
 Support in resolution of major incidents
 Ensures that users are satisfied with the resolution and call closure

Job Details

Preferred Candidate

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