عايز شغل

Reported to Operation manager Answer phones and respond to customer requests Sell product and place customer orders in computer system Provide customers with product and service information – Up sell products and services Transfer customer calls to appropriate staff Identify research and resolve customer issues using the computer system Followup on customer inquires not immediately resolved Complete call logs and reports Research billing issues Research misapplied payments Recognize document and alert the supervisor of trends in customer calls Recommend process improvement 1 year experience in customer service A bility to listen to and understand a customer's request Effective communications via phone and email Problemsolving skills and professionalism Task orientation proactiveness Understanding of how body language and tone affect interaction Ability to work under pressure with good results A willingness to work long hours often under pressure Good command in English. V Good command in office applications