عايز شغل

Jun 28th 2012, 03:19

The Role
This position is a non-supervisory analytical position within the business operations area, providing operational performance and trending analysis for the various business operational functional areas and service delivery. This position creates/provides reports and analysis across non-financial, operational metrics. The Operations Reporting Analyst carries out in-depth analysis to support business activities and initiatives within the division as well as service delivery and operational performance to our Service Partners.

The position develops the operations business intelligence, analysis and reporting for the business operations team; including collecting and analyzing data to trend, measure and evaluate operational performance, trends, service level adherence, and service delivery difficulties.

KEY ACCOUNTABILITIES

This role is responsible for building business intelligence, analysis and reporting business users' access, analyze data in a data warehouse, data mart, or operational systems.
• Responsible for converting strategic Reports and Dashboards into actionable findings and recommendations to support tactical and strategic decision making.
• Responsible for performing analysis of historical data trends and drivers and will play a leading role in developing a framework to forecast future trends.
• Support development, delivery and management of operational reports and management dashboards
• Review daily, monthly, quarterly and ad hoc reports and provide key findings / highlights
• Develop and maintain deep understanding of a company's business goals and operations
• Collaborate with other internal clients to support reporting needs and objectives
• Identify and implement reporting process improvement and automation initiatives
• Design, develop, and document reporting requirements, as defined by the business, to support the measurement, monitoring, and effectiveness of the business operations services and our Service Partner services;
• Leverage available data warehouse querying and reporting tools to create adhoc and standardized reports as required
• Produce accurate, timely and consistent reporting to operational areas to monitor, measure and support the delivery of services and operational performance
• Proactively interface with operational business managers and IT partners to meet reporting requirements; work closely with partners to investigate issues and resolve reporting discrepancies
• Create and maintain consistency in reporting across the organization where possible
• Analyze a wide range of reports and presentations used across the organization for accuracy and consistency
• Identify data process improvements and leverage technology to streamline existing reporting and performance measurement processes and criteria
• Develop scorecards and models to track and validate various key performance measurements
• Design, write, document and maintain data requests and/or queries

Job Details

Preferred Candidate

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