Reported to Technical Manager Provide client support and technical issue resolution via EMail phone and other electronic medium Configuration of client's equipment to connect to the Internet via modemDSL Router DialupDSL customers only Configure software to connect to Internet application servers Provide training to clients in the use of system and applications as related to Internet Obtain general understanding of OS and application operations related to company offered services Identify and correct or advise on operational issues in client computer systems
Desired Candidate Profile1 year experience in technical field Ability to listen to and understand a customer's request Problemsolving skills and professionalism Task orientation proactiveness Understanding of how body language and tone affect interaction Ability to work under pressure with good results Good command in English V Good command in office applications
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